Some of the biggest companies in the US also have some of the worst customer service. Do you do business with any of these companies? Chances are you do!
Citibank's customers often accuse the company of cancelling their accounts with no notice or reason and having rude and unhelpful phone operators. They also made headlines recently for having to pay out $7 billion in fines and settlements due to pre-crisis mortgage practices. And they aren't even the worst bank in the country! Can you guess what bank ranked higher on this list than Citibank?