Are there any drawbacks to live chats If you had to compete with a larger company that provided this service and what alternatives might you consider?
The disadvantages of live chat for web hosts are mainly with using it for support. Many support problems require investigation, and the support rep usually tells the client to open a ticket when he realizes that the particular concern is one of them. The client may be frustrated at not having the problem resolved via chat, and both parties waste time by talking via chat and via the help desk. As for alternatives, an email contact or phone number to call might work just as well. ChaCha!
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