Dispatchers are communications personnel responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information. A number of organizations, including police and fire departments, emergency medical services, taxicab providers, trucking companies, train stations, and public utility companies, use dispatchers to relay information and coordinate their operations. Essentially, the dispatcher is the "conductor" of the force, and is responsible for the direction of all units within it. Public safety dispatcher (also known as emergency dispatchers, Telecommunicators or 9-1-1 dispatchers) receive calls from individuals who need assistance from Firefighters, Police Officers, and Emergency Medical Services. Once information is obtained from the caller, these dispatchers activate the services necessary to respond to the nature of the call for help. Dispatchers are an integral part of the organization's success.
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